Team Day – Your Own Radio Show “[email protected]

Are you looking for new and innovative things to do on a Team Away day?

Do you want to reward, develop, observe your team?

Need to do something different – that stretches, is massive fun, is memorable AND will create results?

We’d love to talk to you about our Radio Team Build event – “[email protected]”. Facilitated by engaging and inspiring trainers, your team will work on all aspects of their needs from personal impact and confidence to time management and planning. But they genuinely are live, on air at 3pm within our mobile radio studio (that we’ll create in your business/or venue).

You and the rest of your business can listen in and you even get to keep a copy of the final production.

The team will also create “promos” that can be used for marketing your business!

Get in touch – Contact Us – for more details.

 

Get in your box, and stay there!

I’m very rarely shocked or “gob-smacked” but I want to share with you, something that took me by surprise at an event last week.

I was supporting a great group that were teaching groups of young school kids about Astronomy. Of course in the main, the youngsters were engaged and excited as it was about planets, space etc etc.

But then it came to the Q&A and a sea of hands went up. Several questions came, but then one little lad said (and I quote) “I don’t have a question Sir, but I do have some facts” – well, delighted, the presenter engaged the boy and a presenter / audience member dialogue ensued. I’m guessing the boy was about 8 years old.

After fact one (which incidentally was spot on and did help the presenter to add value) a young teacher interrupted and said – (and again I quote)

“please don’t give facts, you can ONLY ask questions”

To which, the boy (and I observed) several other children, meakly lowered their hands and retreated from the conversation.

The teacher then muttered under her breath to another teacher, “he’ll give loads of facts and we’ll be here all day!”

I wonder if that little, studious, inquisitive and engaged little boy will have that comment in his head as his “inner voice” as he grows, or will it evolve into an “I’ll show ‘em”?

How much of this drives modern day corporate behaviour?

This is why we believe in making learning fun, engaging and a good place for everyone!

Connected?

In one word – describe what you do?

I’m not asking for the blah, blah, blah elevator pitch, but for you to really think about what you do – and describe it in one word.

The notion of “one word equity” was brought to me this week in a chat with the great Andrew Thorp and since then my conversations, thinking and even my attendance at a networking breakfast today have had me channel my approach into the one word that’s right for me;

Connection

So, whether it’s in a corporate sales training programme (helping delegates to connect with their customers), a leadership programme (helping business leaders connect with their people), presenting and speaking courses and trainer training (helping people connect with their audiences), in coaching to smaller businesses (helping people connect with what they love doing) or in the less business oriented, more tenuously linked world of guests on my radio show (and getting them supporting each other) – the word “connection” really sums up what I do!

A while back I posted on being called a polymath – unsure of whether that was a good thing or not at the time! But, actually, it’s a really good label for using a lot of helicopter style, holistic view thinking to help people to connect, in whatever way is right for them.

That’s just my story – what I’m really interested in is yours! So, in one word – describe what you do?

My Dark Side – Loneliness, Emptiness, Anger, Fear (By Rohit Bassi)

Sometimes you may feel lonely and empty for some reason or the other. The loneliness and emptiness just gets to you. So, you wonder why this is happening. You distract yourself through friends, family, yoga, music, work or something else. Yet within you the loneliness and emptiness just gets to you.

Your thoughts, feelings and energy really focus deeply into this. You seek answers yet no conclusion is reached.  And at such a point you wonder is there any point living such a life? Is there any purpose to continue with such a life?

This is when some of us break away and get to the other side for a brighter, joyful and blissful life. And many of us still struggle. For some the journey for a better now is simply easy while for many this is not the case. Many of us are simply standing in front of that brick wall looking for a way to get to the other side.

On this journey we all take different paths and yet all of us want to reach to the same final destination. For some of us the journey is pleasurable however for some the journey is too arduous and exhausting. And when you are exhausted you start giving up hope, trust and faith. You feel all the energy from within you has been sucked out.  You start breaking down and every step you take just takes you to another dead end. Some of us just get up and move on.  And when you do this you are in the process of finding your way to the other side of the brick wall. It is these few who get up and keep moving on that somehow work out how to make their lives brighter, beautiful and joyful.

As you continue on this journey for many it seems still difficult and tough. You might say you need someone physically to be there with you for you to continue as the path is too lonely. In fact, you believe it is so lonely and tough that you just have no strength to move on from this point. You give up and get deeper into your dark side.

Your dream of having that brighter, beautiful and joyful life is paralysed by your fear.  Your fear of loneliness, emptiness, separation and anger for things not happening your way kills your dreams and aspirations. Your faith, trust and hope are crushed and you lack compassion. No longer are you that individual who was energized by those powerful loving dreams.

A number of us call this reality, that this is the way of the world. Is it really truly the way of the world???  Just because you have been crushed does it mean you follow the same path as others or do you get up and make that decision to make a change for yourself. For it is only when you make an abundant change for yourself you are able to attain a brighter, beautiful and joyful life.

Till the day you die you will remain in learning. You never stop learning about your life. Either you can take such scenarios as your learning or decide to box them as your failures, mistakes or even success. The choice is to embrace uncertainty. Yes, situations do occur where you are unable to have control over them. But you decided do you let these situations make you cruel, savage, brutal, severe, harsh, grim, unkind, heartless, unsympathetic, hellish, depraved, barbarous, pitiless, and un-compassionate or you rise above all this and simply become more compassionate and loving.

You have the great ability to be aware and realise your dark side. You have a strong force within you of becoming a vibration of negative energy or abundant positive energy. You have the power to embrace uncertainty with compassion and love.

(Thanks to Rohit Bassi for supplying this post).

When “paying it forward” pays dividends!

When you do something out of kindness, appreciation or friendship – without agenda or a clear “what’s in it for me”, it’s often described as paying it forward.

I had an amazing day yesterday with a fellow Facilitator, Speaker and Business Transformation Specialist, which started off in a famous restaurant chain over breakfast (which he paid for), followed by a meeting with the chain’s Regional Director to discuss some Cafe Style Training for them (ironic I know) – where we’ll work together, but under my banner, ending up with an afternoon making a promo video for me, which my friend has offered to then edit! All of which was done with kindness and with no agenda.

Ironically, he introduced me to the concept of paying it forward and it’s spot on! In my work with a Council currently, we’re talking about Commercial Mind-sets, well being commercial doesn’t always have to mean money changes hands. This is a complete heresy to some sectors or businesses I know.

But, here’s the thing… My final comment to my friend yesterday, was exactly around his “paying it forward” because when the Restaurant gig comes off and the video helps generate even more work, and I need a  co-presenter / facilitator / associate to work with – who am I going to call first to help me deliver it?

So, here’s my public pledge to him – you know who you are – that you’re already significantly in credit, having paid it forward. (mind you – that bloody video better be good – LOL!)

Did you just call me “knot-arse”?

Are you keeping the Dodo alive?

Regardless of your views on evolution and / or creation, we all know that the Dodo is extinct. The evidence points to the bird’s demise gradually coming as it was what we’d now call an “endangered species”. It’s eventual disappearance was due to Dutch and Portuguese sailors eating the poor little suckers when they landed on Mauritius and found this cumbersome, slow moving, flightless alternative to chicken – with no apparent fear of humans or an inability to run or fly away!

So, no doubt the Dutch franchising entrepreneur of the time – Colonel Van Sanders – sealed the Dodo’s fate (along with the sailor’s rats, dogs and pigs of course, who ate all the Dodo’s eggs).

But, on a serious note – and easy with hindsight – had the Dodo changed, adapted, evolved, strategised, thought longer-term, been more agile etc etc, it may still be alive and Nando’s may have a more varied menu! Had a visionary entrepreneur seen the opportunity with the Dodo, it may have lived a bit longer than the 30 years or so that are recorded after the Dutch landings.

So, no I’ve not been on the sauce or smoking something funny, but it is an interesting analogy I think for the amount of conversations I have about businesses, teams and individuals that are stuck in their thinking and are unable to be “agile” and do their best to fight off innovation, new thinking, responding to changes in the customer journey etc and the work we do with frustrated managers to help them overcome it. As a metaphor, I’m really talking about beliefs, values, approaches, processes, thinking (it would be too emotive to suggest I’m talking about people!)

This leads me to the question then! In your business, how many Dodos are you keeping alive – and why? How often do you make allowances for dogmatic, stayed thinking because it comes from someone loyal or who’s been here a long time? How much time, effort and energy goes into battling against mind-sets that begin every sentence with “yes, but…..”?

For us the key is to understand; is the Dodo behaviour out of fear of the inevitable? Is it from a belief the change will go away? Is it purely defense? Or is it a cultural issue?

Food for thought perhaps (sorry Dodos).

Wikipedia Reference;

The word “dodo” itself has contestation to its routes. The three main candidates are either, the Dutch word “dodoor“, the Portuguese word, “duodo“, or our personal favourite, the Dutch word, “dodaars” which roughly translates as “knot-arse“. The other two words translate to “sluggard” and “fool” in their respective languages, but since sailors aren’t exactly known for the eloquence, “knot-arse” seems as likely as anything.

The Role of the Modern Business Manager?

 

 

How does F&I figure in the sales process or more importantly, the Customer Journey these days – now that most of their research is done on-line, before the customer hits the dealership.

 

How does the traditional, dare I say, Pat Ryanesque BM process of Jamie sells the car and then Dave the BM picks it up at the end, still work? What about those sites where the BM takes an active role in participating sooner in customer interactions – is this still possible with time constraints? With increased legislation, admin burdens, the pressures to hit targets, the need to reach all the KPIs – is a clearly defined, documented and process oriented approach to being a BM actually fit for purpose?

 

 

What about the five main critical success factors, dealer processes, getting our heads round the customer experience / journey and even considering how we introduce some “sales wizadry”. How do we consider the huge levels of inconsistency across the piece. All of this is impacted of course by, attitudes of the sales staff, the attitude of the BM, how well trained they all are, how much focus there is on compliance and how well controlled the business is – and of course the main one – how committed to the whole thing (F&I) is the dealership management?

 

So, is a great Business Manager a tireless, commercially astute, results oriented, people developer with strong leadership, communication and coaching skills? Someone who can see the bigger picture who is just as much at ease talking to the Group MD as s/he is talking to the drivers and valeters? Are they an agile person who can follow process, produce and analyse reports and use them to make good decisions – when / how to coach, when / how to get involved with a customer, when / how to motivate the team, when / how to deal with less positive stuff?

 

Does that answer the question? Well it does if you agree with that viewpoint and your BM does all of that. But, there are BMs who do a quarter of that and get amazing results. Equally, there are BMs who do 3 quarters of that who produce OK results. Can we then, answer the question – what is the role of the modern BM? Let alone, how it’s evolving?

 

Oh, but back to the customer…….or more specifically, the Customer Experience?
One thing is worthy of note – since the BM model came to the UK many years ago, and even in the time many of us have been in the sector – the CUSTOMER journey has changed massively. Customers rarely need to “Just look” anymore – they do that on their iPad! Their sensitivity to customer service has been heightened and everything is required now in double quick time! When they do interact with a human, it’s mainly for affirmation and a smile, hospitality and a great experience. The way we make them feel will make a massive difference.

 

Mapping the customer journey identifies that the point at which the customer is at their lowest, emotionally, in the purchase, is exactly the point at which finance, products, px price and negotiation, typically are happening. So, having blamed the customer if they don’t buy, and then go on and repeat the same to the next one, we console ourselves with, Oh it’s September, Oh it’s because of “brand”, oh it’s because “all buyers are liars” (What??!!), oh it’s because Jamie hasn’t got a clue, or burns customers and even “well Dave the BM, is an idiot!” Meanwhile, the customer HAS bought a car – justaclickaway.com, £299 per month on a PCH, delivered to their door, job done!

 

A lot to consider then! And that’s without thinking about what’s coming next!

 

So, the role of the Modern Business Manager?

 

To be continued………..

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